ITIL® 4 Create, Deliver and Support (CDS) : Your companion to the ITIL 4 Managing Professional CDS certification
(Reklamlänk)
This book offers a thorough guide to ITIL® 4’s Create, Deliver, and Support (CDS) module, covering key concepts and practices for IT service management. It begins with foundational aspects of the service value system (SVS), highlighting organizational structures, roles, and collaborative cultures es
