Your Call Is (Not That) Important to Us : Customer Service and What It Reveals About Our World and Our Lives
(Reklamlänk)
Journalist Emily Yellin pens a lively narrative exploring the very human stories behind the often-inhuman face of call-center customer service. Whether it’s the interminable hold times, the multitude of buttons to press, or the automated voices before reaching someone with a measurable pulse—who ha
