Ridiculously Easy to Do Business With : A practical guide to giving customers what they want--when and how they want it
(Reklamlänk)
To future-proof your business, you need to do more than merely offer high-quality and great service. You need to become Ridiculously Easy to Do Business With. This practical guide offers over two dozen categories of policies and behaviors that cause "friction" (frustration) for your customers and cl
